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Merchant Facility.com has a proven track record within the paynet systems and payment processing industry for providing superior levels of support. We know you need to rely on us to keep your business running, so we guarantee you responsive, efficient and friendly support.

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While email is recommended for technically complex queries or where multiple reference numbers may be required, there is no substitute for being able to talk to an expert and at MerchantFacility.com we are able to offer you email and phone support.

Additional resources

Visit our Support Centre for more details and User / Integration guides.

The guides below should help you in credit card industry to integrate your Gateway Hosted or Gateway Freedom solution simply and easily.
The payment card industry consists of all the organizations which store, process and transmit cardholders data, most notably for debit cards and credit cards. The security standards are developed by the Credit Card Industry Security Standards Council which develops the Standards used throughout the industry. Individual card brands establish compliance requirements that are used by service providers and have their own compliance programs. Major card brands include American Express, Discover Financial Services, Japan Credit Bureau, MasterCard Worldwide and Visa International. Most companies use member banks that connect and accept transactions from the card brands. Not all card brands use member banks, like American Express, these instead act as their own bank.

As of 2014, the United States uses on a card to process transactions and its security relies on the holder's signature and visual inspection of the card to check for features such as hologram. This system will be outmoded and replaced by EMV in 2015. EMV is a global standard for inter-operation of integrated (IC cards or "chip cards") and IC card capable point of sale (POS) terminals and automated teller machines (ATMs), for authenticating credit and debit card transactions. It has enhanced security features, but is still susceptible to fraud.

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