If you have any questions relating to a purchase from a website that carries the MerchantFacility.com logo, you must contact the website directly. MerchantFacility.com is the authorised payment provider but not the owner of the site and will not be able to help you with your query.
Card payment FAQ
- I have a query about a card payment I have made online
Please contact the website you purchased goods from directly as MerchantFacility.com is only an authorised payment provider but not the owner of the website
- I am a customer and I haven't received the goods I purchased from your site
We do not personally hold any stock that our merchants provide. You must contact the merchant that you purchased the goods /services from. Your order is the responsibility of the company you have purchased from, please refer to the company's contact details on their website
- I would like a refund
We do not manage the right to issue refunds to a customer’s card so unfortunately we are unable to help in this matter directly. Please contact the website that you purchased the goods from. Any goods purchased through MerchantFacility.com's merchants are the responsibility of the company who own and run the website. We do not handle any monies and cannot provide a refund.
- I have contacted the website but have had no response
Should you not receive a response from the website your purchased the goods /services from within 48 hours of lodging your card payment query, we would recommend contacting your bank (that the card is issued to). Your bank will be able to explain what options are available to you regarding a refund.
MerchantFacility.com is a provider of online payment solutions for e&m commerce and is trusted by millions of consumers worldwide. At MerchantFacility.com we treat the security of our payment systems as our number one priority and have adopted a number of security techniques that we make available to our clients to ensure their websites and payment process are secure.